'We just wanted to send this email to say what a fab time we had on our recent trip with you to Thursford Christmas Spectacular. The hotel was great, really friendly, CLEAN, and the food was brilliant.

 

We have never been to Thursford, been on our bucket list for years, and we were not disappointed with the show, or the rest of the itinerary over the four days.

 

But mostly want to say a big thank you to Tony S, what a driver. He was a great host, gave us lots of treats over the four days which was a lovely gesture and made you feel very special. He was always looking out for our best interests and nothing was to much trouble.

 

Will definitely be keeping an eye out for future trips with you.'

Brian & Susie  (Marchants Holidays Passenger) to Thursford Christmas Spectacular

4th - 7th December 2025

 

 

'We thought we would let you know how much we enjoyed the trip to Cromer this last weekend. The Virginia Court Hotel was lovely, so bright and clean and very prettily decorated for Christmas. The staff were very welcoming and helpful. Our room was very nice, clean and comfortable. All the food was beautifully prepared and presented and we enjoyed every meal.

 

We had never been to the Thursford Christmas show before and were totally enthralled by the whole thing. It definitely deserved the description  ‘Spectacular’. Our seats were great too, in an ideal spot. The end of the pier show, although on a completely different scale to Thursford, was great fun and equally entertaining.

  

Last but not least was our Driver Tony S, we have been on several trips with Marchants and have been happy with all the drivers but we are always extra pleased when we see Tony is greeting us as our driver. He is great, nothing ever seems too much trouble for him and he is very kind and patient with the less mobile on the trip. He always seems to go that extra mile to make the journeys as enjoyable a part of the trip as the destination. (Even though it is becoming quite difficult, in certain places, for him to park or find a suitable drop-off points close enough to the towns). We also like the fact that he is so knowledgeable about the areas, towns and cities that we will be visiting and is usually able to give directions to best places to visit whilst there, which is very helpful.'

Maureen & Derek  (Marchants Holidays Passenger) to Thursford Christmas Spectacular

4th - 7th December 2025

 

 

'I wanted to say how good the service was on Saturday. Ally was polite, friendly and professional.'

Kate (Private Hire Customer) to Wembley Stadium

29th November 2025

 

 

'We went on a school trip last Thursday with Ally as our diver. I just wanted to say how great he was, and how he added positively to our trip to Clifton Cathedral. Thanks Ally!'

Wendy (Private Hire Customer) to Clifton Cathedral, Bristol

20th November 2025

 

 

'We went to see Mamma Mia on Saturday it was excellent. I suffer with travel sickness but have also worked out my perfect seat in the coaches, however, I'd still like to take my hat off to our driver Alan L both going and coming home we were in Peak traffic not that we noticed, and coming home getting out of Bristol at 10:30 pm was still like a rat race. Thank you for your excellent service.'

Trudy (Marchants Excursion passenger) Mamma Mia at Bristol Hippodrome

15th November 2025

 

 

'A most enjoyable day yesterday in glorious sunshine. Thanks to Dan's brilliant knowledge we avoided the gridlock of roadworks on the A38 and had a beautiful drive from Gloucester to Ledbury driving through places like Bredon, Eckington, Pershore and Malvern.  The counties of Gloucestershire, Worcestershire and Herefordshire at their autumnal best. How fortunate were we to have a day of warm sunshine in between days of continuous rain.'

Paulette (Marchants Excursion passenger) travelling on a short tour with a stop in Ledbury & Ross-on-Wye

 13th November 2025

 

 

'I just wanted to write to say thank you for the service yesterday. Our drivers, Jason and Dan, were superb - friendly and accomodating as well as being excellent drivers. The whole trip was made better because of them. Please pass on our thanks to them personally.'

Clare (Private Hire Customer) to Oxford

6th November 2025

 

 

'Just wanted to say thank you for helping us this week and the home to school travel on the mini buses. Your drivers Spencer and Graeme have been excellent.'

Richard (Facilities Manager for a local school)

4th November - 7th November 2025

 

 

'Can I also say how friendly and helpful the drivers (Spencer & Rob J) we had yesterday taking us to Cattle Country.'

Faith (Director of Operations for a local community group) to Cattle Country

20th August 2025

 

 

'I wanted to drop an email to share our thanks for the brilliant drivers we met recently met. Both Chris and Gary (apologise, didn’t get surnames) that helped take our vulnerable families out on two days trips this month; Chris to Weston-Super-Mare and just last week Gary took them to Noah’s Farm park. 

 

Both chaps were happy and friendly, introducing themselves straight away. We then, as a staff team were able to continually use their familiar smiles and names to help our more anxious parents feel a little more secure and manage the trips. Both were great at supporting struggles with pushchairs, helping my team put the picnic crates underneath as well. 

 

It was a lovely extra for the trips, knowing we had genuinely nice chaps taking care of them all. If you would be so kind as to please pass on our thanks, as we genuinely appreciated the level of service they provided.' 

Helen (Nursery Manager & Designated Safeguarding Lead Coordinator)

August 2025

 

 

'Great day out, Anthony was a great driver good personality.' 

Stella G (Marchants Excursion passengers) to the Peak District & Bakewell

 10th August 2025

 

 

'I apologise but did not catch the name of our driver yesterday but would like to thank him (Jason) for taking us and bringing us back safely from Marlborough and Highclere. It was a wonderful day out and would thoroughly recommend. The trip was definitely more relaxing than driving ourselves.'

Stella H (Marchants Excursion passengers) to Marlborough & Highclere Castle

 10th August 2025

 

 

'Just wanted to say thank you for all your help with our above booking. The coach was amazing and everyone said how good it was. Jason our driver was so very helpful and friendly. Look forward to using Marchants again in the future.'

Barbara (Private Hire Customer) to Puxton Park, Weston-super-Mare

2nd August 2025

 

 

'Just wanted to express how lovely the driver was, Jason has driven for us before, and is always so patient with the children, which can be quite rare.  He always made sure we were ready to go before heading off, even helped us re jig our day to do the safari at the end of the day when it was quieter which meant the children got to see more of the animals...  We are off to Cattle Country in a couple of weeks, if he's available, would love him to take us!'

Emma (Private Hire Customer) to West Midlands Safari Park

1st August 2025

 

 

'Many thanks once again for an amazing day trip to Ely. Our driver Alan L did incredibly well on the journey to and from Ely. Please pass on our thanks.'

Pippa & Jan  (Marchants Excursion passengers) to Ely, Cambridgeshire

 26th July 2025

 

 

'Arrived home safely yesterday after a most enjoyable holiday in south Cornwall. Tony S is a most conscientious and courteous driver and a knowledgeable courier. The Portbyhan Hotel in Looe was excellent, from the moment we arrived to the morning we left it was very good.  Kind, helpful staff, delicious food and wonderful location. My first holiday with yourselves, so pleased I already have another one booked for October.

Paulette (Marchants Holidays Passenger) to Looe, Cornwall

24th - 28th July 2025

 

 

'Anthony, our driver, was superb - the best we've ever had. He provided us with the flexibility to tweak the itinerary depending on the needs of our students.'

Harborne Academy, Birmingham (Adaptable Travel) to Ypres, Belgium

14th - 17th July 2025

 

 

'Many thanks for the hire of your coach to The Hill, Stroud on Wednesday 18/6/2025. It was very much appreciated by the group of ladies who travelled there. We do recognise that The Hill is not the easiest of places for the driver (John) to negotiate the coach, we gave him top marks for getting us up the Hill! It was a pleasure dealing with you all. From the time I made the first enquiry, the booking, and everything that entails, and of course we had a very good driver. Thanking you all once again.'

Rosemary (Private Hire Customer) to Stroud

18th June 2025

 

 

'Both Kevin and Dan from Marchants were excellent. They were good company, very supportive and from my point of view it was great to have Kevin with me because he knew the area very well. This helped me to plan with him how we would deal with all the issues we have over there due to so many roadworks going on around Ypres. One of the most important things for me as guide is to be able to advise a driver where they need to go and Kevin was exactly what I needed for that.'

Aldenham School, Borehamwood, Hertfordshire to Ypres, Belgium

11th - 13th June 2025

 

 

'There are currently traffic lights at roadworks on our route to the Leckhampton bus stop and we have been caught 3 times now trying to get to the bus stop on time. I'd like to let you know how thankful we are to the driver (Lloyd) for the North Cheltenham route for being so kind and waiting for us this morning. Even though he couldn't wait any longer for us, we managed to drive, at his suggestion, to the next stop along his route so my could hop on the bus in Shurdington without me having to drive to Gloucester again. With my thanks and best wishes.'

King's School Gloucester Parent

10th June 2025

 

 

'Just wanted to pass on a big thank you to yourselves and our driver Spencer on Saturday. It wasn’t an easy day for him with the traffic on the way there and the home sides venue. But he did it all in great spirits and was great with all the lads. So thank you very much, I will be leaving a 5 star google review for you.'

Ben (Private Hire Customer) to London

3rd May 2025

 

 

'Please could you pass on our thanks to Dean for the brilliant job he did yesterday shuttling people to and from the church at Stanley Pontlarge. Everyone said he was excellent. Many thanks for your very helpful and efficient service.' 

Frances (Private Hire Customer) to Stanley Pontlarge

22nd February 2025

 

 

'Just to say thank you to our driver Ashley on the Cribbs Causeway trip today. A very polite, helpful, safe and professional driver.' 

Heather & Roger (Marchants Excursion passengers) to The Mall Cribbs Causeway, Bristol

 21st February 2025

 

 

'Would like to thank the driver Anthony for an excellent trip, to see the Scrictly Tour on Sunday. Making sure all the passengers were comfortable and Happy. He was an excellent driver.

Bernie (Marchants Excursion passenger) to Strictly Come Dancing, Utilita Arena, Birmingham

 19th January 2025

 

 

'Anthony was amazing. Friendly, kind, communicative and knowledgeable. He communicated with me the whole trip and gave us handy hints, to enhance the trip. He also went above and beyond as we experienced sickness during the trip, helping the students to feel safe. Please pass on my thanks and feedback. I cannot recommend him enough.

Cirencester College (Adaptable Travel) to Paris/Disneyland

16th - 19th December 2024

 

 

'I would just like to comment on the weekend our group spent in Babbacombe, at the Babbacombe hotel. The hotel was very comfortable, staff very good and mostly great entertainment. The guy who played on Saturday 9th was brilliant !!. My friend and I paid to upgrade to sea view, which was well worth it. The coach transfers very smooth, and your driver Dan made us very welcome.'

Barbara (Marchants Holiday) to Babbacombe Hotel, Babbacombe, Torquay

8th - 11th November 2024

 

 

'Another fabulous trip today, made by our amazing driver (Jason), honestly, he really is wonderful, and puts us at ease, always nervous booking for a childcare group as the children get excited and loud - it doesn't faze him, put music on for the children, they were singing along... Makes me so comfortable as a manager! He's worth his weight in gold, Marchant's are very lucky to have someone like him... he will certainly be the reason we keep booking with you... Thank you!!!'

Emma (Private Hire Customer) to Legoland

1st November 2024

 

 

'I would just like to take this opportunity to provide some feedback regarding Kevin, who was our driver. Firstly, and I think I can safely speak for all the passengers on the holiday, “Kevin, you are an absolute star!!” We were all completely bowled over by your warmth, compassion and authentic empathy for all of your passengers, but especially for those who, at times found movement particularly tricky or just needed that “little bit extra” help or advice. Your calm and patience was duly noticed. Kevin, your obvious passion and commitment to driving, alongside your natural ability to put people at ease, really helped to build a trusting relationship with us all-thank you! On a personal note, I would like to thank Kevin for “Transporting the World’s largest suitcase.” Kevin, your photography skills in the face of adverse weather were great and finally your humour and patience for the, “Naughty rabble” sat at the back of the Coach. You are a credit not only to Marchants but your family to. I’d also like to thank the ladies in the booking/Sales office. They’ve been so patient with me, constantly switching my seating position and various other requirements. I really do appreciate it!'

Annie (Marchants Holiday) to Kilbirnie Hotel, Newquay

28th October - 1st November 2024

 

 

'My sister and I went on the above trip on Saturday. We would like to make you aware of how excellent those two drivers were (Ali & Gary). They were simply ‘the best’. The driver (Ali) who took us through the lights deserves a medal!  The pavements were rammed with people waiting for the firework display. How he never hit someone I will never ever know! Thank you for sending two amazing drivers on a very long day trip.

Sue (Marchants Excursion passenger) to Blackpool Illuminations

 5th October 2024

 

 

'Thank you very much for a very efficient and pleasant visit today with our driver Anthony .He took special care of our blind member with her guide dog which I appreciated'

Janet (Private Hire Customer) to the SS Great Britain, Bristol

7th September 2024

 

 

'Just wanted to email in with praise for this year's Weymouth holiday. As always everything was really good and fantastic especially this year's door to door service. Spencer (a lovely happy chap) was on time, pleasent and was laughing joking and just generally really lovely and of course Kevin the main driver was lovely throughout. The hotel as well as always was lovely with all the staff being friendly polite and nothing was any trouble for them. 

Eden & Family (Marchants Holiday) to Crown Hotel, Weymouth

26th - 30th August 2024

 

 

'Thank you for all your help this summer, all the drivers have been amazing, especially the Safari Park driver - he was so good with the children, very patient and chatty, put us all at ease... a credit to your company!'

Emma (Private Hire Customer) to West Midlands Safari Park

23rd August 2024

 

 

'Just a quick one to let you know we got the evaluation form back from Colchester, and it was excellent! They loved their driver and rated the coach 5 stars. Can't get better than that!'

Colchester County High School for Girls (Adaptable Travel) to Paris

30th June - 2nd July 2024

 

 

'Just a quick note for the service we had from you on Tuesday taking us to Stroud. The driver (John) was most pleasant and accommodating - obviously well versed in how to treat a gaggle of elderly women, lending a helping hand to the less agile on and off the bus. The timing was perfect. The minibus was very comfortable - just as advertised - and the members enjoyed the picturesque journey just as much as the event itself. Thank you again and please thank your driver for us.'

Julia (Private Hire Customer) to Stroud

19th June 2024

 

 

'We have just been on a long weekend to Shropshire. I would just like to say how helpful and pleasant Anthony was and would be grateful if you could pass on our thanks to him.'

Norma (Concorde Travel and Outing Club) to the Stourport Manor Hotel

17th - 20th May 2024

 

 

'I have just returned home this afternoon after a very pleasant and memorable long weekend at the Palace Hotel in Paignton. This was the first tour I have booked with Machant's but - and trust me on this - it will not be the last. Your driver, Dan, is a consummate professional and a credit to your company. He went out of his way to look after all of us onboard and give us all a trip to remember while always having a smile on his face and being very approachable and obliging. I have very long legs and my allocated seat was very uncomfortable for me. A quick chat with Dan at our first comfort stop ensured I had ample leg and knee room for the rest of tour. For this alone I am very grateful. My thanks for a truly enjoyable and memorable holiday.'

Paul (Marchants Holiday) to the Palace Hotel, Paignton

17th - 20th May 2024

 

 

'I just wanted to get in touch to pass on my thanks for the superb service you provided this week. All the drivers, Danny, Alan and Tony were excellent, super helpful and our guests had a great time. The success of our trips are really based on the transfers so it makes all the difference when we get suppliers we can trust.'

Lucy (Private Hire customer) to Badminton Horse Trials

8th - 12th May 2024

 

 

'Just to let you know everything went very smoothly with the coach journeys on Friday. Quite  few of our guests were very complimentary about Daniel the driver so please pass on our thanks. Thank you again for all your help and for making sure everything went without a hitch.

Deborah (Bride) to Elmore Court

12th April 2024

 

 

'I just wanted to say a big thank you for all of your hard work, everything ran smoothly and your staff and drivers (Kevin, Les, Anthony & Gary) were super friendly, helpful and accommodating.'

Victoria (Private Hire customer) to Birmingham & various local transfers

24th - 26th January 2024

 

 

'I just wanted to say a massive thank you for accommodating us on Saturday with all the changes I put to you. It was very much appreciated. Also I wanted to say how great the driver was (Kevin).'

Sarah (Private Hire customer) to Malvern St James School

20th January 2024

 

 

'Returned home yesterday evening from your Cromer, Thursford Christmas Spectacular. What a lovely weekend it was, Tony our genial coach driver went above and beyond he really is a credit to Marchants. The hotel (Virgina Court Hotel) was spotlessly clean and very nicely decorated. Our room was well equipped and also spotless. The food was excellent and service was really good. We thoroughly enjoyed both shows the Thursford show was certainly spectacular, and the Cromer end of pier was so funny our cheeks ached. Thank you.'

Micheal and Janette (Marchants Holiday) to Cromer (Thursford Spectacular) 

7th - 10th December 2023

 

 

'I would like to pass on my thanks to the 2 excellent drivers (Dan & Alan H) that we had for our Christmas market trip to Bath, they are always nothing but friendly and helpful and engage with the passengers with a smile on their faces. We had a great day and a small part of this was down to them, so wanted to let you know and hope you will pass on my thanks and best wishes to you all for Christmas and the New Year.'

Dawn (Private Hire customer) to Bath Christmas Market 

3rd December 2023

 

 

'Would like to say excellent trip good value for money both drivers Dan & Anthony for a good laugh and a pleasure to travel with most helpful thankyou.'

Stella (Marchants Excursion passenger) to Blackpool Illuminations

 18th November 2023

 

 

'Thanks to all the lads for the last few days everything went like clockwork and really helpful as always.'

Brian (Private Hire customer) to Cheltenham Races 

16th - 19th November 2023

 

 

'I just wanted to take the opportunity to say how lovely and accommodating our driver (Ashley) was on Saturday night 4th November.

From the start he was informative, friendly, humorous and chatty (in a very appropriate manner) to all the passengers. I was particularly impressed with his calm and patient attitude whilst driving through central Gloucester, encountering several pedestrians who insisted on walking in the middle of the road as he was attempting to safely manoeuvre around them. Another point I’d like to bring to your attention was how considerate, courteous and well mannered he was with all the passengers, which in my opinion, really makes a difference to the whole experience. Unfortunately, I didn’t catch his name, but would be extremely grateful if you could pass my comments on to him- a real credit to your team. Thank you Drive! :)'

Annie (Marchants Excursion passenger) to Disney On Ice, World Resorts Arena, Birmingham 

 5th July 2023

 

 

'We just wanted to pass on our thanks to Ashley again for his excellent service on Friday. Ashley is always so friendly, polite and professional and goes out of his way to be helpful towards us and Alex's constituents. He is a real asset to Marchants and we hope to see him driving for our trips whenever he is free. Please can you pass on our kind thanks.

Greg (Senior Parliamentary Assistant to The Rt Hon Alex Chalk KC MP) to the Palace of Westminster, London 

27th October 2023

 

 

'It was a fab night and the coach was lovely and driver even lovelier (Dan). He was so accommodating and easy. He also didn’t mind me chasing him and the bus down at half past midnight when I had left my phone on the coach!'

Beth (Private Hire customer)  to Oxford  

15th September 2023

 

 

'Just to say thank you very much from myself and all members of the club who came on the trip Wednesday. It was a delightful day, lovely coach and especially the driver Dave very pleasant and helpful. So good members are already asking for next year maybe somewhere else.'

Terry (Private Hire customer)  to Weston-super-Mare

23rd August 2023

 

 

'Thank you for allowing us to use Marchants for our day trip to Weston today (12.08.23). Again, the coach driver (Kevin) was brilliant, very friendly, willing to help and we enjoyed having him as our driver. We would like to say a big thank you to him for today.' 

Gavin (Private Hire customer)  to Weston-super-Mare

12th August 2023

 

 

'Just wanted to email to say thank you for yesterday, it was our first big trip in 3 years… our driver (Les) was AMAZING, is there any way we can request him for our next booking to Legoland on 1^st September at all? He was so friendly, polite to the children and interacted with us all… generally lovely bloke all round.'

Emma (Private Hire customer) to West Midlands Safari Park 

9th August 2023

 

 

'We had an very good tour to Barnstaple last week and Jason our driver was excellent. He was friendly and extremely, helpful working out the routes to all the clubs we were visiting well in advance of us leaving as well as suggesting departure times. His driving skill getting us into Byeways bowling club was unsurpassed!'

Campbell (Private Hire customer) to Barnstaple

17th  -  21st July 2023

 

 

‘Our driver (Alan L) was brilliant, we couldn’t fault him. Thank you.’

Sharon (Marchants Excursion passenger) to Weston-Super-Mare

5th July 2023

 

 

'Thank you to you and your colleagues at Marchant's for your part in our very enjoyable visit to Kelmscott Manor yesterday with a special mention also for our excellent driver, Peter, who looked after us very well. Many thanks and best wishes.'

 Southfield WI, Cheltenham to Kelmscott Manor 21st June 2023

 

 

'Please could Alex Chalk’s grateful thanks be passed on to all of the team at Marchants’ for continuing to provide such a reliable service for his regular trips to Parliament. We really appreciate it. We have had particularly positive feedback about Ashely and Anthony who are both so polite, friendly and professional and who really go the extra mile in terms of being helpful and accommodating towards us and the passengers.'

  Alex Chalk MP for Cheltenham 

January 2023

 

 

'I just wanted to email in to say how amazingly impressed I was with your day excursion to the Elan Valley on Sunday 30th Oct. From the price and the experience of the entire trip was once again planned to an exceptional standard. Tony S the driver was as always friendly, polite and professional providing plenty of comfort stops throughout the day to stretch our legs and use the facilities as well as provide information on where we were and the plan for the day ahead. After stopping at the visitor centre we then went onto the tricky road around the dams. The road here was incredibly scenic and tight. We even got stuck by badly parked cars although Tony kept his composure and after several attempts he got through without any damage to any vehicle and in which the entire coach applauded him. I continue to be genuinely amazed on the skill in which he got through. We've travelled with Marchants for years and had Tony as a driver on a number of occasions and still amazed on the roads he can navigate with the size of his vehicle. Once again just goes to show the incredible skill and expertise of Tony as well as shows the amount of planning that is put in to make these day excursions a success. Thank you once again Tony and Marchants Coaches.'

Eden (Marchants Excursion passenger) to Elan Valley

30th October 2022.

 

 

'Tony S was our driver/chauffeur and from collecting us in Farnham at 7:15am until he dropped us off at 7:45pm on the Tuesday he never put a foot wrong. Punctuality, politeness,  appearance,  assistance and driving expertise 100%  and a jovial and friendly chap to eat with, so look after him he's the sort of employee who makes your company a first class outfit, you're lucky to have him and SO WERE WE!!'

Farnham Arts Society trip to Paris, France 

8th - 13th September 2022. 

 

 

'I just wanted to say a big thank you to Rob (Private Hire Team) and Kevin (Driver) for arranging the trip so meticulously to Oosterhout. Everything from start to finish when so smoothly. It has definitely made other yearly trips to Europe a future possibility and you will be our first call for transport.' 

Organiser of the CSWPC trip to Oosterhout, Netherlands

2nd - 4th September 2022.

 

 

'Can I just say a massive thank you to Marchants for the superb coach you put on for us at the weekend. We had a wonderful time and your driver Tony K was totally professional and helped make the trip the success it was. We totally confused everyone turning up in the Cheltenham Town team coach and got clapped coming away from the ground! It is a shame you are not based in the Hampshire area else I would ask for you every time !

Organiser of the AVISC Solent Villans to Rennes, France

29th - 31st July 2022.

 

 

'My wife and I have just retuned from a trip to the Houses of Parliament and our driver was Kevin. I am writing to congratulate your Kevin and your firm on a great day trip. Kevin was very courteous and helpful, his driving navigating the madness of Central London was excellent. He is a credit to your company. Thank you again'

Passenger travelling with Alex Chalk MP to the Houses of Parliment, London on

8th July 2022

 

 

'I went on the trip yesterday to Brixham and Paignton and had a lovely day in both resorts. I really enjoyed it and it all went so smoothly thanks to our lovely driver (Tony S). Excellent driver, friendly, courteous, and informative!  Hope to pop on a coach again soon !!'

Heather (Marchants Excursion) to Brixham and Paignton  

16th June 2022

 

 

'I just wanted to write to say what a superb trip to North Wales this last week. I cannot speak more highly of the whole trip Your driver Anthony was superb, so helpful, professional, yet with a relaxed friendly manner, and so helpful to all passengers. The hotel was excellent, meals were of a high standard and with table service, again friendly staff. After a long winter having this holiday was so nice and superb weather. It was very much appreciated. I shall definitely be looking to travel again, day trips and short breaks.

Christine (Marchants Holiday) to the Beaufort Park Hotel, Mold, North Wales 

13th - 17th June 2022

 

 

'I came back from the above trip on Friday and want to say a huge 'Thank you' to Tony, our driver. I have not done this type of holiday before and can honestly say that Tony made all of that coach travel a pleasure.  He was so knowledgeable about the areas we visited and was funny and generous with the chocolates and jokes.  He is a star and I hope that you appreciate what an asset he is to your company. With many thanks for a great few days away.'

Joy (Success Tours) to Tiverton, Devon on

23rd - 27th May 2022

 

 

'May I take this opportunity to thank your company for providing an extremely friendly helpful service. From my initial phone call to book 2 places on the Chelsea flower show trip, receiving the travel documentation in the post with seat numbers etc to the excellent professionalism and competency of Dan the driver.'

Pippa (Marchants Excursion) to Chelsea Flower Show 

26th May 2022

 

 

'A very comfortable coach. Our driver Kevin was brilliant. He was always on time; made sure everyone was OK and his driving was superb. He knew where roads were closed because of roadworks, and he is a credit to Marchants.'

Probus Club to Sheffield

15th - 19th May 2022

 

 

'We all adored Kevin. He was such a good, careful driver especially around the narrow, bendy roads of the Lake District. He was also very helpful to me, phoning ahead and sorting out any problems.'

 U3A Group to Bowness-on-Windermere

2nd - 6th May 2022

 

 

"I just wanted to email you to say we arrived back Monday from a 4 day holiday break in babbacombe. Staff very polite and all food included was excellent. We were kept busy with a number of trips out all planned in the intinary excellently by yourselves. Weather and views from the hotel were stunning. All drivers from door to door service and main holiday driver the lovely knowledgeable Tony, were very pleasant, polite, helpful throughout with skilled, safe driving. Our first holiday in several years and first holiday with yourselves and we will most certainly go again as well as recommend yourselves to others." 

Marchants Holiday Customer to The Babbacombe Hotel, Babbacome, Devon 

6th May - 9th May 2022

 

 

"Just to let you know we had a really good trip to Hay yesterday, you sent a very considerate driver, Jason, and everyone enjoyed the day out."

Private Hire Customer (Probus Group) to Hay on Wye on

27th April 2022

 

 

"Just to say thank you very much for a great service for our trip this week & for supplying a lovely driver. The group were full of admiration for his driving skills, punctuality, help with luggage & general consideration. I found him also extremely helpful to work with which made the trip extremely easy for me, as guide." 

Garden Tour Group Leader from Ireland to Bath

19th - 21st April 2022

 

 

"Kevin was an excellent driver, so kind and happy, nothing was too much trouble. He was accommodating with all our plans and so helpful. Please pass on my thanks to him."

Theatre Group from Weymouth to Ramsey, Isle of Man 

19th - 23rd April 2022

 

 

"Just a quick note to say that Jason was a pleasure all weekend. He was patient and well mannered all weekend and i am certain that there were some moments of frustration. Jason smiled through them all. We tipped him well I hope and would happily use Marchants and Jason himself again for future tours."

Kris (Private Hire Customer) to Braunton, Devon

1st - 3rd April 2022

 

 

"Just to thank your team for the arrangements to ferry our family party back & forth to Gatwick for our ski break. Everything went extremely well, Peter was here promptly to get us away & Jason too was promptly on hand when we landed. Please thank them very much, Peter organised an impromptu "comfort stop" en-route & Jason coped admirably with the tedious congestion encountered on our return. Well done. Throughout it relieved us of the various worries of arriving & returning done separately & should we be able to repeat such a family break, you may be sure we will be giving you a call. Very many thanks"

Malcolm (Private Hire Customer) to & from Gatwick Airport

20th & 27th February 2022

 

 

"This is to thank Marchants for a lovely holiday. It was a nice hotel in the perfect location. But above all I commend Dan, not only was he an excellent driver but also a good attentive host. I now look forward to my next holiday with you on 27th December.

David (Marchants Holiday) to the Portbyhan Hote, Looe, Cornwall  

25th - 29th November 2021

 

 

"Just to let you know what a great few days I had at the Babbacombe Hotel. Right from the door to door service to the excellent driver Kevin and then the hotel itself. I upgraded to a sea view room as a treat to myself for my birthday while I was there. The food and service was excellent and all the Christmas decorations and trees were stunning. So a big thank you Marchants Coaches. I shall definitely recommend you and also use you again when your next brochure comes out."

Jean (Marchants Holiday) to The Babbacombe Hotel, Torquay  

5th - 8th November 2021

 

 

"Dear Dan, thank you for driving us carefully and safely around Cheshire. We have really appreciated your company and hope you will be our driver to the Lake District next year."

Bushy U3A (Success Tours) to Warrington

7th - 11th October 2021

 

 

"The coach was very comfortable. Alan L, the driver, was superb in the way he drove and his consideration for other road users. I have had numerous compliments from members of the party saying that he was probably one of the best drivers we have experienced over many years."

Havering Probus Club (Success Tours) to Newquay

3rd - 8th October 2021

 

 

"My wife and I would like to tell you that we had a lovely time in Great Yarmouth. We want to say what a lovely driver Dan was. He made the trip more enjoyable. Thank you."

Andrew N (Marchants Holiday) to New Beach Hotel, Great Yarmouth 

26th August - 2nd October 2021

 

 

"We had a lovely visit yesterday and wanted to thank you for organising it so well during covid. Our driver, Alan L, was excellent. He kept us up to date with what was happening and gave us clear timings. A very pleasant chap to travel with. Thank you."

Tina C (Marchants Excursion) to Chelsea Flower Show 

23rd September 2021

 

 

"I recently went on one of your day trips to Abergavenny and we had the 57 seater coach which was absolutely wonderful, and the driver we had was Jack who was courteous, friendly and entertaining."

Mrs D (Marchants Excursion) to Abergavenny 

3rd August 2021

 

 

"Just to say that our driver, Alan M, looked after us extremely well on our bowls tour last week. Right from the start (he arrived earlier than scheduled so we were loaded and off dead on 8am as hoped) right up until arrival back home Friday evening he was superb. Not only did he find out in advance where the bowling clubs were we were playing at, he took the time to WALK from Paignton to the Torbay Country Club on Tuesday then on Wednesday when we were playing there he took the service bus into Brixham, walked up two very steep hills to the two venues there then came back to Paignton, got the coach and came to pick us up at the agreed time. Above and beyond I would say. Thursday morning he took us into Brixham, dropped us off as requested then came back at 1pm to take us to the clubs. The only glitch was Friday morning when it took us the best part of two and a half hours to get from Paignton to WSM. Unfortunately, as much as I'd like to put the blame for this on an ex Pongo just for old times’ sake, I don't suppose it was his fault the motorway was clogged for most of the way. It was a pleasure having him drive us around and I really did appreciate his good humour, calm manner and professionalism. We worked out pickup and departure times between without a hitch and he helped to make the tour the success that it was. If we go on another tour I might just ask for him again!"

Bowling Club 5 Day Tour To Paignton

19th - 23rd July 2021

 

 

"Thank you for the fantastic service and the drivers for looking after us on Friday, getting us safely to and from Silverstone. Great work."

Thomas B (Private Hire Customer) Cheltenham to Silverstone

16th July 2021

 

 

"We won’t have anyone on the school buses next year, can I say a big thank you to Marchants for all the hard work you do ferrying our children back and forth from Tewkesbury to Pate’s on the M2. It’s been a great service from everyone! 

Alison, Pates Grammar School Parent

26th March 2021

 

 

"We really appreciate your clear communications and all of the work that your whole team are doing to keep the school services going."

Denmark Road High School Parent -

22nd September 2020

 

 

"We would like to thank you and congratulate you and your team with the measures re covid you have put in place and the execution of them, our trip to Swanage yesterday was so good as a result we plan to book on your Albert Docks Liverpool trip in October."

Mr & Mrs P (Marchants Excursion) to Swanage

6th September 2020

 

 

"Just wanted to leave a review for Dan and Dale who were our coach drivers for our joint trip to Claviere with our school and Royal Wootton Bassett Academy. They were absolutely brilliant and couldn’t do enough for us. They help us out of a few sticky situations that we couldn’t have anticipated. They were highly professional at all times whilst still being engaging with our children and wanting to get to know them. They are a credit to your company and i cant speak highly enough of them. They made our journey with 50 secondary school children just that little bit easier. Please pass this review on to appropriate people."

Lawn Manor Academy (Halsbury Travel) to Claviere, Italy

15th - 22nd February 2020

 

 

"I would like to thank you for the excellent service we received yesterday when we took a group of children to the Young Voices choir in Birmingham.This was the first time we have used your company and we were very pleased with the organisation for the day. Our driver (Steve K) was friendly, courteous, helpful and efficient, the journey excellent and the coach extremely comfortable. Please pass our thanks to our driver for helping to make our trip so enjoyable."

Twyning School to Birmingham

20th January 2020

 

 

"I would like to send our thanks on behalf of the Gloucester Land Registry Sports & Social Club for another excellent trip to London and back yesterday, and special thanks to the driver Steve Lewis. He is always amiable, gets on well with everyone and very accommodating. Every person I have spoken to today has said what a pleasure it was to have him take us there and back. We look forward to our trip again next year."

Gloucester Land Registry Sports & Social Club to London

4th December 2019

 

 

"The driver, Dan from Marchants coaches, was first rate. He had a good sense of humour and was flexible and thanks to his flexibility we were able to include a visit to the Champs Elysees in the itinerary as well as a stop off at a hypermarket. The students appreciated both of these aspects of the trip."

Stonar School (Halsbury Travel) to Paris, France

18th -21st October 2019

 

 

"Just to say a big thank you again to Steve for such a brilliant day yesterday. The whole trip went seamlessly and Steve was more than accommodating of our group. We are very happy with the fantastic customer service from Marchants and would love to work with you again in the future."

4th Charlton Kings Guides to the Fly DSA Arena, Sheffield

19th October 2019

 

 

"I just wanted to email to say a big thank you to Kevin who drove for Brettie Tours to Cornwall. I spoke to Alan (Group Leader) yesterday and he and the group were very impressed with him and they said he went over and beyond what was expected so please pass on our thanks."

Success Tours to Penzance, Cornwall 29th September 

4th October 2019

 

 

"Please pass on our thanks , once again, to your driver, Tony, who made our WI trip to the BBC in Birmingham such a pleasant experience. We enjoyed the spacious coach and Tony’s careful driving. We were exactly on time and in the best position for the tour. We shall have no hesitation in recommending your firm."

Gotherington, Woolstone and Oxenton WI to Birmingham

5th October 2019

 

 

"I would just like to let you all know how pleased the group that has just been to Göttingen was with the services and expertise provided by our driver, Tony. Nothing was ever too much trouble for him, he faced everything with his good sense of humour and somehow managed to keep going through 42 degrees of heat. His coach was always immaculate and the constant supply of teas, coffee and most importantly water was very much appreciated. We always felt safe in his hands and he is a pleasure to work with both in the planning stage and whilst away. He deserves a huge amount of praise and our sincere thanks. Please let him know."

Twinning & Events Officer Cheltenham Borough Council to Göttingen, Germany

25th July - 1st August 2019

 

 

"Just a note to thank you sincerely for allocating Norman Hobbs for the tour. You said he was a lovely man - but he is more…not only is he a good and safe driver but he is such a considerate person and so accommodating. We had some awkward entrances to negotiate with a couple of private gardens and one very difficult one where turning was a challenge but he did it all without any complaints or negativity - and, once he had conquered his fear of me, we got along very well!!  The group thought he was a delightful man and he added elements to the tour with his local knowledge and his thoughtfulness which was appreciated not only by me but also by the group. I would say he was glad of the peace and quiet when he got home - all of the group know each other so chat was endless on the coach!"

Travel Department Dublin (Tour Company) visits to local gardens

24th - 27th June 2019

 

 

"Please thank Tony for his patience and tolerance on Sunday in taking us exactly where we wanted him to go. Despite the heavy rain at one point it was a successful and enjoyable outing, much enjoyed by its participants.Thanks very much"

John C (Private Hire Customer) to Burnham on Sea

9th June 2019

 

 

"I would just like to thank you for a marvellous day at Kew Gardens last Saturday made all the more enjoyable by the helpful driver and efficient service. Please pass on our thanks and good wishes to the driver (Alan) I would certainly recommend Marchants to friends and family. Best Wishes and Thanks,

  Pauline and Robert F (Marchants Excursion) to  Kew Gardens & Palace 

8th June 2019

 

 

"Standard of Coach: Very good. Tony our driver was outstanding. He was one of the best drivers I have ever worked with and we are so grateful for the extra effort he has put in for us. We would book another trip very soon if we can have him as our driver."

Bishop Stopford School (Halsbury Travel) to Paris, France 

3rd - 6th June 2019

 

 

"Thank you, we just travelled with Dale and Jack to the Loire valley (school trip - Corpus Christi).  Just wanted to let you know that they are both a credit to your company.  Excellent drivers with fantastic sense of humour.  Felt completely safe and really enjoyed their company. Diolch yn fawr."

Corpus Christi Catholic High School (WST Travel) to Blois Cedex - France

29th May - 2nd June 2019

 

 

"Just a quick e-mail to say thanks for all your help and patience with regards to the Twickenham trip. May I just praise the driver (Kevin)who was not only polite (as expected) but absolutely went above and beyond what was required of him. Hopefully the tip we left was at least an indication of our gratitude. Many thanks again - I’ll certainly be using you again.

Tom P (Private Hire Customer) to Twickenham

25th May 2019

 

 

"Just wanted to drop you and the team a quick email to thank you and the driver (Alan) for doing such a fantastic job yesterday taking us to and from London for our event. The driver was superb, understanding and did an excellent job at getting us there on-time/ahead of schedule both there and back. Please pass on my thanks to him as well."

Rachel (Private Hire Customer) to London

22nd May 2019

 

 

"Many thanks for providing us with a very comfortable coach and excellent friendly helpful driver (Glyn) to Hereford Cathedral and back today. Perfect!

Barnabas Group (Private Hire Customer) to Hereford Cathedral

14th May 2019

 

 

"On behalf of the Nottinghamshire Fire & Rescue Retired Members Association, I would like to thank Marchants  coach company for the excellent service that we received during our recent trip to Portsmouth & the Isle of Wight. A special mention goes to our driver Anthony. He was very patient, extremely helpful, and really good company. A big thank you from all our members on the tour."

Nottinghamshire Fire & Rescue Retired Members Association (Success Tours) to Isle of Wight

6th - 10th May 2019

 

 

"I would just like to say what a wonderful day out my family and I had on Wednesday when we travelled with Marchants to see Les Miserables in Birmingham. Absolutely amazing trip. Our driver (Alan) was brilliant and a credit to your Company.  We were so delighted we have booked up again for next year." 

S Ballinger and family (Marchants Excursion) to  Les Miserables, Birmingham Hippodrome 

8th May 2019

 

 

"Just a quick note to say that we were very happy with the service we got from you recently. The coach was ideal and the driver was really friendly and helpful. My wife had an amazing night and you guys facilitated that - we would absolutely recommend you. Thank you."

J Turland (Private Hire Customer) to Moreton in Marsh

20th April 2019

 

 

"We travelled on your Bishops Lydiard Steam railway trip yesterday. From start to finish the while trip was wonderful. Our driver John was extremely pleasant, friendly and expertly skilled driver negotiating some very tight and windy roads however he did this with such skill and experience, it was amazing. When dropping us off at the station at Bishops Lydiard he walked to our own dedicated carriage and made sure we were all okay. And he even waited and waved us off on the train before leaving to travel to Minehead. It was also fantastic to see John on the platform when we arrived at Minehead making sure we all knew where the coach was and making sure we were all ok. We've travelled with yourselves numerous occasions and just wanted to say that the skill and friendly drivers as well as the overall enjoyment and planning of all your day excursions are second to none and cannot fault any part of your organisation. Thank you once again for another great value and fantastic day excursion. You clearly work hard to make sure your customers enjoy and keep coming back and that is very pleasing."

E Tyrell (Marchants Excursion) to Bishops Lydiard Steam Railway

28th April 2019

 

 

"Just thought I ought to let you know what a fantastic job Jack did over the weekend, he was excellent! I think he was worried at first that it was going to be a coach load of lads, but that wasn’t the case so it was fine. He did everything we wanted him to do and was very professional in his work. Please thank him from us all!"

P Davis (Priavte Hire Customer) to Blackpool

 26th - 28th April 2019

 

 

"I wanted to email you to pass my thanks onto Chris, who was a terrific driver all week. We could not have asked for a better person to drive us. He was always courteous and nothing was too much bother. He was a terrific ambassador for Marchants and I will not hesitate in asking to book with you again."

 University of Gloucestershire to Newquay, Cornwall

8th - 11th April 2019

 

 

"Just a very quick email to thank you and Marchants for a brilliant trip down to White Hart Lane yesterday...everything was perfect, even at such short notice. We, the committee members for Worcestershire Spurs Supporters Club, would also like to make a very special mention for the driver (Alan) who was probably the best we have had to date...getting us down there in such good time and then back out again."

Worcestershire Spurs Supporters Club to London

9th April 2019

 

 

"We've just travelled from  Chipping Campden to Broadway. Our driver was called Richard, I want to say how Fantastic he was. He was so considerate to all the passengers and went the extra mile to ensure everyone had a good day!"

Megan & Helen - 606 Service 

3rd April 2019 

 

 

"I was the lead teacher on the RWBA Italy ski trip which your coach and drivers supported. I just wanted to pass on my thanks to Alan and Keith for providing a first class and extremely helpful service over the week. The kids and teachers were grateful for their help throughout the trip especially with the daily loading and unloading of skis and boots etc. We travelled with Alan last year and it was a pleasure to see him again. Looking forward to travelling with your company again next year assuming you get the contract with Halsbury.

Thanks again and well done for your friendly, efficient, helpful and safe serv