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01242 257 714

UK & CONTINENTAL COACH TRAVEL

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Marchants Coaches Ltd Private Hire Terms & Conditions

Issue Date: 16th March 2020

 

These are the conditions of hire of Marchants Coaches Ltd (hereinafter called "the company"). They form the basis on the contract under which the company agrees to hire its vehicles to the customer (hereinafter called "the hirer").

 

1. The hirer acts on behalf of all the passengers travelling on the vehicles and is responsible for the actions and decisions of all the passengers on board including any additional costs incurred, whether or not they actually travel with the party. Payment for damages will be made by yourselves in full within 7 days of invoice. Failure to pay the agreed cost by the due date may result in the hire being cancelled without further notice and without further claim for loss or damages against Marchants Coaches Ltd.

 

2. No alcohol or hot take away food is to be carried or consumed on the vehicle at any time.

 

3. The hirer cannot assume the use of the vehicle between outward and return journeys, nor that it will remain at the destination for the hirer’s use unless this has been agreed with the company in advance.

 

4. Additional drops on return journeys are not permitted unless they have been prearranged with the company in advance.

 

5. The hours of operation for the driver are regulated by law, and the hirer accepts the responsibility of ensuring the hire keeps to the hours and times agreed by the company. Neither the hirer nor any passengers shall delay or otherwise interrupt the journey in such a way that the driver is at risk of breaching regulations relating to driving hours and duty time.

 

6. Marchant’s cannot take responsibility for any luggage or property left on or carried on our vehicles. Any lost property found on our vehicles, providing the item is not perishable will be kept for 1 month, all unclaimed lost property will be disposed of after this period. All perishable items not limited to food items will be held for maximum 48 hours then disposed of immediately. To claim any lost property you should contact our lost property department by email: sales@marchants-coaches.com or call 01242 257714 between 09:30-16:30 Monday-Friday. When claiming lost property you must supply a full description of the item including contents if applicable, of where and when it was lost in order to satisfy us that you are the rightful owner of the property. Once your property has been identified you will be given details of how and where to collect it from. On collection we require your name and address and supply proof of identity. You will need to pay the cost of postage and packaging in advance if we agree to post the property back to you. We reserve the right to charge a small fee for administration of the lost property service.

 

7. Vomiting on the vehicle is subject to a £100.00 minimum cleaning charge.

 

8. The company gives its advice on journey times in good faith. However, as a result of breakdown or traffic congestion or other events beyond the reasonable control of the company, journeys may take longer than predicted and in those circumstances the company will not be liable for any loss or inconvenience suffered by the hirer as a result.

 

9a. If the hirer wishes to cancel the private hire with the exception of cancellations caused by third parties i.e. events, concerts & shows cancelled due to inclement weather or government/police instructions the following cancellation charges will apply to the total hire charge:

  • More than 21 days’ notice before the commencement of hire: No Charge

  • Less than 21 days’ notice but more than 7 days’ notice: 50% of hire

  • Less than 7 days’ notice but more than 2 days’ notice: 75% of hire

  • Less than 2 days’ notice or failure to notify: Full hire charge

The date of cancellation will be the date we receive the written instructions from the client. In addition, any cancellation charges levied by third parties with whom we have contracted on behalf of the client will still be charged.

 

9b. If the hirer cancels the private hire due to cancellations caused by third parties i.e. events, concerts & shows etc. due to inclement weather or government/police instructions the following cancellation charges will apply to the total hire charge:

  • More than 48 hours’ notice given from the first pick up time: No charge

  • Less than 48 hours’ but more than 24 hours’ notice given from the first pick up time: 10% of hire charge

  • Less than 24 hours’ notice given from the first pick up time: 50% of hire charge

  • If the coach arrives at the first pick up point: Full hire charge

The date of cancellation will be the date we receive the written instructions from the client. In addition, any cancellation charges levied by third parties with whom we have contracted on behalf of the client will still be charged.

 

10. Airport or Ferry Transfers – On collecting passengers from airports, ferry ports etc. the coach will wait for a maximum of one hour after the pre-arranged collection time free charge after that additional waiting time will be charged at the discretion of the company.

 

11. The company reserves the right to substitute other operator’s vehicles in place of its own for any journeys or part thereof.

 

12. If you wish to make a suggestion or comment on the service you received, please call our operations team on 01242 257714 between 09:00-17:00 Monday-Friday. All formal complaints must be made either by email to: operations@marchants-coaches.com or by post to:

 

Marchants Coaches Ltd,

Operations Department,

100 Prestbury Road,

Cheltenham,

GL52 2DL

 

We shall endeavour to conduct a full investigation into your complaint, along with a full written response within 10 working days.

 

 

Registered Address: Marchants Coaches Ltd, 61 Clarence Street, Cheltenham, GL50 3LB

Directors: Roger S Marchant (Managing), Russell S Marchant & Ryan S Marchant

Company Registered No. 2877739. VAT Registered No. GB 618 4128 45

Public Service Vehicle Operator’s Licence No: PH0006563

 

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