01242 257 714
Visit us at 61 Clarence Street, Cheltenham, open 9am – 5pm Monday to Friday, 9am – 2pm Saturday
"Just to say a big thank you for the very efficient way you have dealt with the road closure, on the Winchcombe service. You very quickly got an emergency timetable out, and notices on all the bus stops, you really have done a great job. Many thanks from a Winchcombe resident!"
Jo Rees - 606, W1 & W2 Services Passenger 23rd July 2017
"I wanted to take the time to write and thank you for giving us a superb driver for our week away in Bingen (3-7 July). You're, I'm sure, well aware that a good coach driver can be a big part in making a week go brilliantly and our driver, Tony Knight, certainly did that. I'm not sure Tony was ever not smiling! He was cheery, even early mornings, and worked with us to make the week really smooth-running. Nothing was too much for him - he came and rescued us in a thunder storm when, I know from previous experience of trips, some other drivers might have been more reluctant to do so. Additionally, we felt very safe being driven by him. The pupils quickly built a good rapport with him too.
I shall be recommending to the tour company, Voyager, that Marchants should be used again as you contribute significantly to making the trip a success. If I'm running the trip again I would love Tony to be our driver again - groups are clearly very fortunate when they get a driver like Tony to work with."
Liz Lang Deputy Head and Trip Leader - Cirencester Deer Park School
Voyager & Castaway School Travel to Bingen Germany 3rd - 7th July 2017
I just wanted to drop you a quick note to ask if you could pass on our thanks to one of your coach drivers. His name is Dan and he took our school group to Normandy for five days from 19th June.
He was a great driver, nothing was too much trouble, the kids thought he was great and he was a pleasure to be with.
Many thanks. Jo Harper PA to the Headteacher and Trip Organiser.
Rhapsody Tours (Brooklands School, Leighton Buzzard) to Agon-Countainville, France 19th - 23rd June 2017
"My husband and I recently used Marchant (606) to take us from Cheltenham to Broadway, one sunny Saturday,
and then again on last Sunday to head over to Stratford (606S).
We had the same driver for both rides, as it turned out, and he was marvellous. Not just friendly, courteous and helpful to us
(for example, selling us two tickets to Stratford, then a few seconds later stopping and checking that he didn't need a return after all), but also to other customers - dropping them off where they needed to be when they were not sure of a good walking starting point, and with one elderly lady he stopped a passing local to check the best place to let her alight. I think his name might have been Roger... not sure, but either way, he was huge fun!
The bus line itself is also excellent. I am so happy to see that small villages are still being served and connected by a regular bus line.
Safe driving and convenient timing also was appreciated.
So thanks so much for that and helping us to enjoy our travels in your part of the country"
Clare Rodgers - 606 & 606S Services Passenger May 2017
"We should like to say a huge thanks to our coach drivers (Steve & Alan) for the trip, they were humorous and supportive throughout the trip and provided us with an excellent coach which we found very comfortable for the long journey. Our drivers were fantastic and made everything very straight forward."
Voyager and Castaway School Travel (Gosford Hill School) to Berlin, Germany - 7th - 11th April 2017
"Just wanted to let you know that the group that has just been to The Netherlands (Warwickshire College) thought Steve, the Driver, was brilliant!"
ECT Travel to Noordwijkerhout, Netherlands - 2nd - 4th April 2017
"I was as on the 2pm bus from Cheltenham to Winchcombe via Gotherington today which was diverted at Prestbury due to Roadworks. The driver of this bus was a lady called Leanne, due to the narrowness and double parking and a rubbish skip being moved across the road in Shaw Green Lane and also inconsiderate driving we were stuck with nowhere to go. The lady driver of your bus was amazingly calm and a credit to your company, I for one found it VERY stressfull as did other passengers, that lane is far too narrow for buses to go through due to other inconsiderate drivers on the road. She deserves a medal for having to drive under such circumstance and I for one say THANK YOU ....."
Jackie Davies - 7th February 2017 W2 Service
"The trip was well organised and the Coach Driver Alan was very pleasant to both students and staff "
Whitstone School to Köln, Germany 1st - 3rd December 2016
"Just wanted to let you know we loved our driver Alan and thought he was excellent."
Radlett Art Society to Warrington - 18th - 20th September 2016
"Thank you Marchants! I live in Winchcombe and regularly travel on the Marchants services to Winchcombe. I think we are very lucky to have such a good service; thank you. Your drivers are almost universally very polite, friendly and helpful. Will you please pass particular thanks to your driver (Tim) who took me into Cheltenham on the 7pm bus yesterday, he was exceedingly helpful and kind. I am grateful"
James Derounian -12th September 2016 W1 & W2 Services
"I have just got the feedback from the group leader, and I would be here all afternoon passing on her praise for Tony if I had the time. To sum up, Tony went out of his way all weekend to ensure the group had a good time. He gave the group an orientation tour of Bristol, and saved the group at least 4 hours of queueing on the Sunday at Longleat by finding out about queues for the safari park and juggling the day around to avoid them. Its thinking outside the box like this that make or break a groups tour, and not being afraid to make suggestions to an itinerary. Thanks as always for the excellence service/coaches you provide us for our groups."
Success Tours to Bristol - 26th - 29th August 2016
"We had 2 pleasant trips between Broadway to Winchcombe & on the 16th August which was enhanced by your excellent driver (Ian). He was friendly with everyone and obviously knew a lot of passengers and various pedestrians on route. His pleasant demeanour coupled with a nice sense of humour and willingness to help others with health problems made both journeys a real pleasure.
Many thanks to him and your company."
Derek Marney - 16th August 2016 606 Service
"Excellent coach - coach drivers were exemplary. We would always choose Marchant's for our tours."
Bird College Sidcup to Austria - 25th July until 1st August 2016
"I was a passenger on the 13 35 Cheltenham to Winchcombe that then went on to Gotherington today...I would just like to say the traffic in Winchcombe was aweful and the poor driver (Kevin) could hardly get through the main street due to double parking a Bin Lorry and a tractor followed by a line of oncoming traffic....He did a very good job and I just wanted to say THANK you for your excellent new service....I for one am VERY happy with the bus service that serves Gotherington ..Your Drivers on this service are ALL very helpful courteous and do a good job....Thank You"
Jackie Davies - 21st July 2016 W1 Service
"Coach driver - amazing - give Steve a big pat on the back - employee of the month award, he is an extremely good driver and we felt very safe. He was polite, helpful, friendly and had good sense of humour - a real asset to your company."
Hayesfield Girl School Bath - 4th - 7th July 2016
"I have just travelled on the 12.00 J service from Royal Well to Benhall and I would like to say a word of appreciation and praise for the driver (Paul). He was cheerful and incredibly patient and helpful to everyone but especially so to an elderly couple at Morrisons. People are quick to complain so I would like to say a big thank you to him."
Edna Faulkner - 27th June 2016 J Service
"On Monday, June 6th we had the good fortune to travel from Winchcombe to Broadway on 606 bus. The driver was Ian and we found him to be absolutely wonderful! He was very knowledgeable and helpful and so much fun!! We thoroughly enjoyed our trip and were very lucky to have Ian as our driver on the return trip as well. We are four Canadians who want to compliment you on a fabulous employee and a wonderful ambassador for your company!
Please pass on our comments to Ian. Cheers!"
The Crowells and the Buechlers - 6th June 2016 606 Service