01242 257 714
Visit us at 61 Clarence Street, Cheltenham, open 9am – 5pm Monday to Friday, 9:30am – 1:30pm Saturday
''Hi I just wanted to send this email to say thank you for the lovely trip me and my twelve year old daughter had on Saturday when we went to Cardiff shopping for her birthday.
It was a pleasure to travel with Marchants the bus driver was lovely and made our trip lovely and kept us well informed about picking us up so we did not get lost, I have done a few trips with you through the year and all of them have been great and love how easy it is to travel with you and stress free and always dropped off where we are going at easy places to find the bus on the way home.
We are very lucky to have your company in Cheltenham and already looking forward to booking another trip with you in the new year.
I would like to wish all the staff a really happy Christmas. Thanks again''
L Armstrong (Marchants excursions) - to Cardiff Christmas Market - 8th December 2018
"I have recently come back from a holiday in Scarborough where a group of senior citizens were taken by one of your coaches. I have to say how helpful your driver Dan was. Nothing was too much trouble for him. His patience with the less able of us was admirable. Dan has taken our group on quite a few holidays and everyone thinks that he is an excellent driver. I hope he continues to be our driver on future holidays."
C Butler (Bishops Cleeve Seniors Club) to Delmont Hotel, Scarborough 29th October - 2nd November 2018
"I have recently come back from a holiday in Scarborough where a group of senior citizens were taken by o e of your coaches. I have to say how helpful your driver Dan was. Nothing was too much trouble for him. His patience with the less able of us was admirable. Dan has taken our group on quite a few holidays and everyone thinks that he is an excellent driver. I hope he continues to be our driver on future holidays."
The Coach driver, Jack, was very skilled and kept perfectly to time, his ability to manoeuver the coach was incredible.
1927 (Petersfield) Hampshire and IOW Cadets (Halsbury Travel) to Ypres, Belgium 26th & 27th October 2018
"It was a perfectly planned trip with plenty to see without ever being rushed. We particularly liked the VIP treatment in Markenfield and Newby. The coach driver, Dan, was exceptionally helpful in an unobtrusive way."
The Arts Society Gerrards Cross (Success Tours) to Harrogate, North Yorkshire 30th September - 4th October 2018
"May I start by saying this is definitely not a complaint, very much the opposite. We travelled from Leedons Holiday Park to Cheltenham on Friday 14th September on your 606 service, leaving at 09.57 and returning from Cheltenham at 14.45. What a pleasure this outing was, both drivers were extremely pleasant, welcoming and very patient. On arrival at Cheltenham another driver Ian, very kindly assisted me in getting off the bus as I have mobility issues and then he was the driver for our return journey. He allowed us to get on the bus early and sit and wait for the bus to leave so that we didnt sit in the cold and is such a lovely caring man. It was our first bus journey with Marchants but it wont be our last - thank you so much."
Lynda H - 606 Service Passenger 14th September 2018
Many thanks to our customer "Robin 18" for the beautiful water colour painting of one of our luxury 53 seat executive coaches that he and his family travelled on during their recent coach holiday with Marchants to the Imperial hotel, Hythe, Kent on 14th - 18th May 2018.
"I hired one of your coaches last Wednesday to go to the Forest of Dean on behalf of the Wednesday Fellowship at Bishops Cleeve Methodist Church and would like to thank you for a perfect service. The coach was clean and comfortable, (and blessedly air conditioned!) and we couldnt have wished for a better driver (Alan). He looked after us so well, was smart and polite and looked after the less mobile of us with care, consideration and good humour. Please pass on our thanks. Congratulations on an excellent service."
Bishops Cleeve Methodist Church to the Forest of Dean 8th July 2018
"Our driver, Alan, was excellent in every sense. His skill as a driver, pleasant manner and professionalism were exemplary. He did everything possible to make our trip a success and we were wholly content with the service we received. I would also like to comment on the excellent standard of the coach itself. In addition, in advance of the trip I rang your company with some queries and received prompt and helpful attention, for which I was very grateful. I would be very happy to use Marchants and to have Alan as our driver again. Thank you very much indeed."
Headington School, Oxford (Halsbury Travel) to Stella Plage, France 22nd - 24th June 2018
"I have recently been on one of your coach holidays. It is the first time I have been with your company, but it was highly recommended by my friend Mrs H, who I travelled with. My room was clean and comfortable, very hot when we arrived but reception soon found a fan for me which helped enormously.The food was excellent, and driver Steve, friendly, helpful and very professional. I had a lovely time, and hope to travel with you again before too long."
Trouville Hotel, Bournemouth 11th - 15th June 2018
"Danny at Marchants was very knowledgeable, very experienced, coach was very clean and well looked after. He was very prompt in fact they made an earlier tunnel crossing on the return which was appreciated."
Trevelyan Middle School (Castaway Travel) to Desvres, France 23rd - 25th May 2018
"The reason for writing is the star of the tour, your coach driver Tony. A great credit to your company. His usual cheerful self, always helpful, aware of our needs (as we are getting older !) thinking of ways of making us comfortable, you always feel safe when he is at the wheel and its such a smooth ride. Not forgetting his pride and joy, the clean and shiny coach throughout the holiday."
Trudy & Andy, John Lewis Friday Club (Success Tours) to Holiday Inn, Newcastle upon Tyne 27th - 31st May 2018
"We would like to thank you, your team and Steve our driver for an excellent holiday last week in Hythe. The Hythe Imperial Hotel was superb, the rooms had very tasteful décor, great facilities with a pool and gym and the food was very good with plenty of choices. The hotel location being on the seafront was amazing. The trips were all very enjoyable especially Dover Castle, Rye and Hastings. We have had several holidays with you and yet again first class, a beautiful clean coach and a very friendly and helpful driver who always goes the extra mile to look after us all. Steve is a credit to your company"
S Evans (Marchants Holidays) to Imperial Hotel, Hythe, Kent 14th - 18th May 2018
"Had a super holiday in Kent last week. The itinerary was just right Dover Castle was very interesting & I made it to the top of the tower almost on my hands & knees by then but well worth the effort just to see the view. The morning trip on the little steam train was very enjoyable & it was good to have time to look round Hythe itself. The trip to Rye & Hastings was also interesting.The whole trip was very good especially as we had your No1 driver (Steve) to escort us. The hotel was very comfortable & I had a huge room with a 6ft bed & wet room on the ground floor. The food was also very well cooked & presented an interesting menu. A trip well worth repeating."
D Bunting (Marchants Holidays) to Imperial Hotel, Hythe, Kent 14th - 18th May 2018
"My wife, mother and myself enjoyed the recent trip to the Imperial Hotel in Hythe Kent from Monday 14th - Friday 18th May 2018.
Everything was superb and we had an amazing holiday. I would like to pass on personal thanks to Stephen our driver. Nothing was too much trouble and we all had a laugh and a joke with him during the journeys we made with him, expertly at the wheel of that beautiful red coach."
C Robinson (Marchants Holidays) to Imperial Hotel, Hythe, Kent 14th - 18th May 2018
"The coach provided was the most spacious and comfortable I have ever travelled in, and your driver, Justin, made driving on the M4 and through London seem like an absolute breeze. Well done Marchants!"
John & Margaret Hodgkins to Palace of Westmister, London with Alex Chalk MP - 11th May 2018
"Once again, Steve looked after us very well in France the week before last. We were blessed with wonderful weather. Steve managed to get the vehicle down some quite challenging forest tracks without mishap or drama in the St Mihiel salient."
Anthony Rose to Les Monthairons, France - 17th - 21st April 2018
"This was my first time booking a trip through Marchants coaches. I wanted to say how welcoming & friendly Dan the coach driver was. He was happy, smily & you could have a joke with him when getting on & off the coach. People like Dan make the trip even better. Can you please pass on our thanks to him."
N Warner (Marchants Excursion) to Dancing on Ice - 14th April 2018
"Im contacting you to let you know how pleased we were with your service and especially Alan, the driver, on our rugby tour to Normandy. Hes a top bloke who understood our tour ethos from the start. He joined in when it was appropriate for him to do so or he was invited but never took his eye off his professional responsibilities. Alan added to our tour being a success"
Gullivers Travel (Stow-on-the-Wold RFC) to Le Molay-Littry, France - 6th - 9th April 2018
"Could i please say thank you to all the wonderful drivers who donated cash for my attempt at Running the Brighton Marathon on April 15th. All your drivers are a credit to your company. Thanks"
J Davies - W1 & W2 Passenger April 2018
"I wanted to say how much we enjoyed our trip to Bicester village today & to praise Dan, our driver who was very friendly & helpful.
We look forward to travelling with Marchants again."
E Ballard (Marchants Excursion) to Bicester Shopping Outlet - 5th April 2018
"The Old Pats U10s would like to thank Tony very, very much for making the many hours on the coach extremely pleasant and relaxed. He really was super and a credit to your company. Tony was great company and (as someone who detests coach journeys) he made the trip to Croyde and back very smooth. No one was sick (hooray!!) so that was perfect!! A big Thanks to all of your team and to Tony for his hard work on the trip."
Sally Belisario-Parry (Old Pats U10s Team Manager) to Croyde Bay, Devon - 24th - 25th March 2018
"I just want to say how impressed we are with the service we had today. We are staying in Broadway at the caravan site and decided to get a bus to Chipping Camden instead of moving our motor home. The bus driver (Ian) was amazing, full of useful information and very knowledgeable about the local area. It was a pleasure to use your service, the bus was clean and comfortable but the driver was exceptional. It was like a mini guided tour! He pointed out interesting features and gave us a short history of the area. He is an asset to your company."
606 Passenger - 15th March 2018
"I just wanted to say thank you so much for all your help. Everything went very smoothly as always. Tony (Milky Bar) and all the guys were brilliant. See you in November."
Newbridge Travel to Cheltenham Races - 12th - 17th March 2018
"Despite the bad weather, everything went smoothly with this trip. I have received several comments from colleagues who were on the coach praising Dannys driving in the wintery conditions and noting his professionalism."
Corporate Client to Milton Keynes - 1st March 2018
"Yesterday we went on your trip to see Joe Pasquale in Aladdin at the Bristol Hippodrome it was fantastic, we had perfect seats that couldnt be bettered if you tried. I purchased the trip for a Christmas gift, it was the highlight of Christmas. We had not been to a panto for many years, we got in to thinking that it is a children thing but a great time was had by all.
Please also extend a big thank you to the coach driver (Justin - nice chap) got us there and back safely."
I Thompson (Marchants Theatre Excursion) to Aladdin @ Bristol Hippodrome - 27th December 2017
"Id just like to thank Marchants for the excellent service we received yesterday for our trip to London. The coach was lovely and very comfortable and all my people said so. The driver Steve was as dependable as ever and he got us there and back in great time. Nothing was a problem to him and again all my people on board commented on how good he was. A superb trip with great service and many thanks again."
David Hodges (Gloucester Land Registry) to London 6th December 2017
The coach VERY GOOD & Very friendly coach driver. (Steve).
Halsbury Travel (Cirencester Kingshill School) to Paris, France 19th - 22nd October 2017
"Really nice day trip to Salisbury Christmas market today . Thank you Alan - friendly cheerful helpful driver and spot on with timings . Comfortable coach, warm, and beautiful blue sky and sunshine too. A great start to the festive season. Planning to book my next day trip soon!"
C Mitchell (Marchants Excursion) to Salisbury Christmas Market - 28th November 2017
"Between 31st October and 16th November I used my senior citizen bus pass to travel right round England to raise money for BBC Children in Need. As well as my travel being free thanks to the Government and yourselves my accommodation was provided free most nights by volunteer hosts.
I travelled over 1500 miles on about 80 buses in the 17 day journey and I completed each day of travel successfully arriving at my host each night as planned. I made all of those successful connections because your services ran to time, because Traveline gave good advice and because your drivers helped me with identifying some of the more obscure changeover bus stops. So, thank you, thank you, thank you you did a great job!
I have raised at least £212 for Pudsey and donations are still coming in. One bus driver called Laurence even walked down the bus specially to make a donation himself. There is always plenty of media noise when things go wrong with public transport but on a day-to-day basis you provide a great service and judging by the, thank you extended to the driver by almost everyone getting off the buses on which I travelled the majority of travellers recognise what a great job you do."
D Asthouart 606 Passenger November 2017
"Just a very quick note to say a big thanks to Steve for all his help making the fam trip a huge success. He was a great asset for us to have along as part of our team, so please do pass on our sincere gratitude." Jackie Cook - Account Manager
"Steve was amazing and a credit to your team and brand." Tony Flanagan - General Manager
Success Tours to Bristol 5th - 7th November 2017
"Coach company was superb, drivers were really nice guys (Alan & Anthony) and made all the difference. Nice modern coach"
Voyager School Travel (Harrow High School) to Ozoir-la-Ferriere, France 17th - 20th October 2017
"My wife and I returned yesterday from a short stay at The Channel Viwe Hotel, Shanklin. We found the hotel and the holiday excellent. The hotel was spotlessly clean, the staff efficent and helpful, the meals were extremely good. There was a lovely swimming pool with towels supplied by the hotel. We would recommend the hotel and holiday as very good value.
Steve our driver was excellent and filled everyone with confidence. He was not only a consummately good driver but was cheerful, outgoing and helpful.
A & P Hibbs (Marchants Holidays) to Isle of Wight 25th - 29th September 2017
"On behalf of the club, I am writing to tell you how delighted we were to have Anthony as our driver for our trip to the Peak District.
Steve was a hard act to follow, but Anthony couldn't have been a better substitute. His driving was excellent in every way, skilful, careful and courteous ensuring that each journey was very relaxing. He was very helpful, particularly to our disabled lady, and good company which we enjoyed at dinner.
This is the third time we have used your coaches, and with your excellent drivers and large comfortable coaches, I hope we have the opportunity to have you again."
Success Tours (Probus Club of Mole Valley) to Peak District 10th - 14th September 2017
"Please pass my thanks to the coach driver Ian, he was helpful and patient, much appreciated."
Rhapsody Tours (Hayesfield Girls School) to Paris 10 13 July 2017
"Just to say a big thank you for the very efficient way you have dealt with the road closure, on the Winchcombe service. You very quickly got an emergency timetable out, and notices on all the bus stops, you really have done a great job. Many thanks from a Winchcombe resident!"
J Rees - 606, W1 & W2 Services Passenger 23rd July 2017
"I wanted to take the time to write and thank you for giving us a superb driver for our week away in Bingen (3-7 July). You're, I'm sure, well aware that a good coach driver can be a big part in making a week go brilliantly and our driver, Tony Knight, certainly did that. I'm not sure Tony was ever not smiling! He was cheery, even early mornings, and worked with us to make the week really smooth-running. Nothing was too much for him - he came and rescued us in a thunder storm when, I know from previous experience of trips, some other drivers might have been more reluctant to do so. Additionally, we felt very safe being driven by him. The pupils quickly built a good rapport with him too.
I shall be recommending to the tour company, Voyager, that Marchants should be used again as you contribute significantly to making the trip a success. If I'm running the trip again I would love Tony to be our driver again - groups are clearly very fortunate when they get a driver like Tony to work with."
Liz Lang Deputy Head and Trip Leader - Cirencester Deer Park School
Voyager & Castaway School Travel to Bingen Germany 3rd - 7th July 2017
I just wanted to drop you a quick note to ask if you could pass on our thanks to one of your coach drivers. His name is Dan and he took our school group to Normandy for five days from 19th June.
He was a great driver, nothing was too much trouble, the kids thought he was great and he was a pleasure to be with.
Many thanks. Jo Harper PA to the Headteacher and Trip Organiser.
Rhapsody Tours (Brooklands School, Leighton Buzzard) to Agon-Countainville, France 19th - 23rd June 2017
"My husband and I recently used Marchant (606) to take us from Cheltenham to Broadway, one sunny Saturday,
and then again on last Sunday to head over to Stratford (606S).
We had the same driver for both rides, as it turned out, and he was marvellous. Not just friendly, courteous and helpful to us
(for example, selling us two tickets to Stratford, then a few seconds later stopping and checking that he didn't need a return after all), but also to other customers - dropping them off where they needed to be when they were not sure of a good walking starting point, and with one elderly lady he stopped a passing local to check the best place to let her alight. I think his name might have been Roger... not sure, but either way, he was huge fun!
The bus line itself is also excellent. I am so happy to see that small villages are still being served and connected by a regular bus line.
Safe driving and convenient timing also was appreciated.
So thanks so much for that and helping us to enjoy our travels in your part of the country"
C Rodgers - 606 & 606S Services Passenger May 2017
"We should like to say a huge thanks to our coach drivers (Steve & Alan) for the trip, they were humorous and supportive throughout the trip and provided us with an excellent coach which we found very comfortable for the long journey. Our drivers were fantastic and made everything very straight forward."
Voyager and Castaway School Travel (Gosford Hill School) to Berlin, Germany - 7th - 11th April 2017
"Just wanted to let you know that the group that has just been to The Netherlands (Warwickshire College) thought Steve, the Driver, was brilliant!"
ECT Travel to Noordwijkerhout, Netherlands - 2nd - 4th April 2017
"I was as on the 2pm bus from Cheltenham to Winchcombe via Gotherington today which was diverted at Prestbury due to Roadworks. The driver of this bus was a lady called Leanne, due to the narrowness and double parking and a rubbish skip being moved across the road in Shaw Green Lane and also inconsiderate driving we were stuck with nowhere to go. The lady driver of your bus was amazingly calm and a credit to your company, I for one found it VERY stressfull as did other passengers, that lane is far too narrow for buses to go through due to other inconsiderate drivers on the road. She deserves a medal for having to drive under such circumstance and I for one say THANK YOU ....."
J Davies - 7th February 2017 W2 Service
"The trip was well organised and the Coach Driver Alan was very pleasant to both students and staff "
Whitstone School to Köln, Germany 1st - 3rd December 2016
"Just wanted to let you know we loved our driver Alan and thought he was excellent."
Radlett Art Society to Warrington - 18th - 20th September 2016
"Thank you Marchants! I live in Winchcombe and regularly travel on the Marchants services to Winchcombe. I think we are very lucky to have such a good service; thank you. Your drivers are almost universally very polite, friendly and helpful. Will you please pass particular thanks to your driver (Tim) who took me into Cheltenham on the 7pm bus yesterday, he was exceedingly helpful and kind. I am grateful"
J Derounian -12th September 2016 W1 & W2 Services
"I have just got the feedback from the group leader, and I would be here all afternoon passing on her praise for Tony if I had the time. To sum up, Tony went out of his way all weekend to ensure the group had a good time. He gave the group an orientation tour of Bristol, and saved the group at least 4 hours of queueing on the Sunday at Longleat by finding out about queues for the safari park and juggling the day around to avoid them. Its thinking outside the box like this that make or break a groups tour, and not being afraid to make suggestions to an itinerary. Thanks as always for the excellence service/coaches you provide us for our groups."
Success Tours to Bristol - 26th - 29th August 2016
"We had 2 pleasant trips between Broadway to Winchcombe & on the 16th August which was enhanced by your excellent driver (Ian). He was friendly with everyone and obviously knew a lot of passengers and various pedestrians on route. His pleasant demeanour coupled with a nice sense of humour and willingness to help others with health problems made both journeys a real pleasure.
Many thanks to him and your company."
D Marney - 16th August 2016 606 Service
"Excellent coach - coach drivers were exemplary. We would always choose Marchant's for our tours."
Bird College Sidcup to Austria - 25th July until 1st August 2016
"I was a passenger on the 13 35 Cheltenham to Winchcombe that then went on to Gotherington today...I would just like to say the traffic in Winchcombe was aweful and the poor driver (Kevin) could hardly get through the main street due to double parking a Bin Lorry and a tractor followed by a line of oncoming traffic....He did a very good job and I just wanted to say THANK you for your excellent new service....I for one am VERY happy with the bus service that serves Gotherington ..Your Drivers on this service are ALL very helpful courteous and do a good job....Thank You"
J Davies - 21st July 2016 W1 Service
"Coach driver - amazing - give Steve a big pat on the back - employee of the month award, he is an extremely good driver and we felt very safe. He was polite, helpful, friendly and had good sense of humour - a real asset to your company."
Hayesfield Girl School Bath - 4th - 7th July 2016
"I have just travelled on the 12.00 J service from Royal Well to Benhall and I would like to say a word of appreciation and praise for the driver (Paul). He was cheerful and incredibly patient and helpful to everyone but especially so to an elderly couple at Morrisons. People are quick to complain so I would like to say a big thank you to him."
E Faulkner - 27th June 2016 J Service
"On Monday, June 6th we had the good fortune to travel from Winchcombe to Broadway on 606 bus. The driver was Ian and we found him to be absolutely wonderful! He was very knowledgeable and helpful and so much fun!! We thoroughly enjoyed our trip and were very lucky to have Ian as our driver on the return trip as well. We are four Canadians who want to compliment you on a fabulous employee and a wonderful ambassador for your company!
Please pass on our comments to Ian. Cheers!"
The Crowells and the Buechlers - 6th June 2016 606 Service