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01242 257 714


Visit us at 61 Clarence Street, Cheltenham, open Monday to Friday 9.30am – 4.30pm

Contact Us:



During the COVID-19 pandemic some departments are unable to take calls as our key staff are working from home on reduced hours/days.


To contact us please use the relevant e-mail addresses below, we'll respond back to you as soon as possible:



For day trips, holidays & theatre show enquiries:

Phone: 01242 257714 (Monday - Friday 09:30 - 16:30) or E-mail:

Visit: Our travel shop is temporarily closed until 3rd December 2020 due to the national lockdown



To contact our Private Hire Department:

Phone: 01242 257900 (Monday - Friday 09:30 - 16:30)




To contact our Home to School Team:

Phone: 01242 257585 (Monday - Friday 09:30 - 16:30)




 To contact our Operations Department:

Phone: 01242 257585 (Monday-Friday 09:30 - 16:30)




For lost property enquires:

Phone: 01242 257785 (Monday-Friday 09:30 - 16:30)




To contact our Accounts Department:

Telephone: 01242 257740 (Monday-Friday 09:30 - 16:30)




To contact our Engineering Department:

Telephone: 01242 257728 (Monday-Friday 08:00 - 17:00)




Comments, Suggestions & Complaints:

We would love to hear from you if you would like to make a comment or suggestion. Please call our operations team on 01242 257585 or email:


Formal complaints must be made in writing. Please email or post to:

Operations Department

Marchants Coaches Ltd,

100 Prestbury Road,


GL52 2DL

We shall endeavor to conduct a full investigation into your complaint, along with a full written response within 10 working days.




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