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01242 257 714


Visit us at 61 Clarence Street, Cheltenham, open 9am – 5pm Monday to Friday, 9:30am – 1:30pm Saturday

Latest Service Announcements & News

Last Updated: Monday 25th May 2020 @ 11:50



Coronavirus (COVID-19) Update:


We are continuing to operate the demand response bus service to Denmark Road High School, Pates Grammar School, Sir Thomas Richs School & Winchcombe School for children who are deemed "vulnerable" and those of Key Workers.


This service will replace the following bus services until further notice: M1, M2, M3, M5, M13, M14, M15, M16 & M18.


From Monday 1st June 2020 this service will be extended to pupils in years 10 & 12 following the Government’s announcement of their return to school.


HM Government have published a list of Key workers as follows:


Health and social care

This includes but is not limited to doctors, nurses, midwives, paramedics, social workers, care workers, and other frontline health and social care staff including volunteers; the support and specialist staff required to maintain the UK’s health and social care sector; those working as part of the health and social care supply chain, including producers and distributers of medicines and medical and personal protective equipment.


Education and childcare

This includes nursery and teaching staff, social workers and those specialist education professionals who must remain active during the COVID-19 response to deliver this approach.


Key public services

This includes those essential to the running of the justice system, religious staff, charities and workers delivering key frontline services, those responsible for the management of the deceased, and journalists and broadcasters who are providing public service broadcasting.


Local and national government

This only includes those administrative occupations essential to the effective delivery of the COVID-19 response or delivering essential public services such as the payment of benefits, including in government agencies and arm’s length bodies.


Food and other necessary goods

This includes those involved in food production, processing, distribution, sale and delivery as well as those essential to the provision of other key goods (for example hygienic and veterinary medicines).


Public safety and national security

This includes police and support staff, Ministry of Defence civilians, contractor and armed forces personnel (those critical to the delivery of key defence and national security outputs and essential to the response to the COVID-19 pandemic), fire and rescue service employees (including support staff), National Crime Agency staff, those maintaining border security, prison and probation staff and other national security roles, including those overseas.



This includes those who will keep the air, water, road and rail passenger and freight transport modes operating during the COVID-19 response, including those working on transport systems through which supply chains pass.


Utilities, communication and financial services

This includes staff needed for essential financial services provision (including but not limited to workers in banks, building societies and financial market infrastructure), the oil, gas, electricity and water sectors (including sewerage), information technology and data infrastructure sector and primary industry supplies to continue during the COVID-19 response, as well as key staff working in the civil nuclear, chemicals, telecommunications (including but not limited to network operations, field engineering, call centre staff, IT and data infrastructure, 999 and 111 critical services), postal services and delivery, payments providers and waste disposal sectors.


If your child requires transport to or from school we require you to inform us via email before 10-00am the previous day of your requirements for the following day. Please email providing us with the following information:-


· Childs Name

· Route Number

· Bus Stop Location

· AM only PM only or both


(Please do not phone or contact us if you do not need transport)


Once we have received this information you will be sent a confirmation email confirming your request with the pick-up time from the bus stop location, regrettably, this is non-negotiable.


For transport on Monday’s we will need to be contacted by 10-00am the previous Friday. Please note requests for travel after this time will not be sanctioned for Monday.


Please note Parents / guardians of children who have used our demand response bus service will not be entitled to any refund of their annual bus pass if the service has been used on one or more occasions.


Further updates will follow as and when more information becomes available.



Bus Pass Refunds:



On Sunday 10th May, the Prime Minister, Boris Johnson outlined his measures to ease the lock-down. One of the measures was to “…ask secondary schools, sixth form and further education colleges to offer some face-to-face support to supplement the remote education of year 10 and year 12 students who are due to take key exams next year, alongside the full time provision they are offering to vulnerable children and those whose parents are key workers.” Regrettably, there was no mention on the possibility of years 7 – 9 returning back to school before the academic year ends in July.


From the limited information given during Boris Johnson’s announcement, it seems as though there are no plans for students in Years 7 to 9 to attend school until September 2020.


Our demand response bus service will continue to operate for ALL children of key workers and vulnerable children and will be extended to all year 10 & 12 pupils from Monday 1st June 2020 until 17th July 2020.


Many parents / guardians have been in contact with us recently asking about refunds for the period of time the schools have been closed during lockdown. Because of the uncertainty of any potential return date back to school, we have held off making any decisions until there was more clarity on the situation.


We are pleased to confirm that either a refund or credit transfer will be given to parents / guardians for the period of 20th April 2020 – 22nd May 2020.*


We intend to review the situation again on Monday 8th June regarding the possibility of either refunds or credit transfers for the period of 1st June 2020 – 10th July 2020.*


*Parents / guardians of children who have used our demand response bus service will not be entitled to any refund if the service has been used on one or more occasions during this period.


If parents / guardians are due a refund and the child is needing a bus pass for next academic year, we would prefer to allocate a credit refund against the bus pass for the school year 2020/2021. This means you would pay less for next year and if you chose to pay by standing order, the monthly payments would be less.


If you child / children are not requiring school bus travel during the next academic year, refunds will be made back to you by the same method of payment you used to purchase the bus pass.


We hope this information will provide some clarity of the current situation. We will be in contact from week commencing Monday 8th June 2020 with full details on how to claim for a refund. In the meantime, please keep your child’s bus pass safe as they will be required for the purposes of refunds.


Please do not return your children’s bus passes yet as we are unable to process any refunds at the moment.


We thank you for you continued custom, support and understanding during these uncertain times.




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