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Visit us at 61 Clarence Street, Cheltenham, open Monday to Friday 9.30am – 4.30pm

Our Covid-19 safety measures on dedicated school bus services.

Ensuring we keep our customers safe on each and every journey.

Updated: Monday 29th November 2021



Following the announcement made on Saturday by the Prime Minister at the Downing Street Press Conference, we have made some updates to our travel guidance effective from Tuesday 30th November 2021. Pupils will be legally required unless medically exempt, to wear either a face covering or mask when using our dedicated school bus services until further notice.


Whilst the risk of catching Covid-19 is always present, we have produced the following policy with advice and guidance from the Department of Transport (DfT), Department of Education (DfE), Gloucestershire County Council (G.C.C.) and the schools we serve to minimise these risks.




  • Passengers with a high temperature, a new continuous cough & a loss or change to their sense of smell or taste, should not travel.

  • Please follow the appropriate self-isolation guidelines issued by the NHS. Visit for details.

  • Employees with symptoms will not be allowed to come to work & must follow the same guidelines.




  • Our vehicles undergone a thorough deep clean using bleach, disinfectant & other recommended cleaning materials daily.

  • Particular attention is given to high touch areas including, but not exclusively handrails, handles, seatbelts, arm rests & bell pushes.


When boarding the vehicle:


  • Face masks and coverings are a legal requirement and must be worn unless medically exempt.

  • Dispensers located near to the front door containing hand sanitiser, is available on every vehiclee.

  • All bags should be placed on the floor by your feet or where fitted on vehicles in the overhead luggage lockers.

  • Please do not place bags on seats next to you.


During the journey:


  • Face masks and coverings are a legal requirement and must be worn unless medically exempt.

  • Passengers must remain seated at all times, please do not move seats between stops.

  • Do not turn around to face passengers seated behind you, please sit facing forward at all times.

  • Unless absolutely necessary in hot weather, only drink water. Please do not consume food.

  • Where possible please keep windows and skylights open to help with ventilation if the weather permits.

  • During hot weather, the driver will switch the air-conditioning to fresh air circulation to avoid circulating the air inside the vehicle.

  • On buses please ring the bell to indicate to the driver your intention to get off.

  • Please remain seated until the vehicle has stopped.


When alighting the vehicle:


  • Please ensure you have all your personal belongings.

  • Please continue to wear a face covering or mask unless medically exempt until you have alighted the vehicle.

  • Remember to remove all litter and dispose of it safely in a bin.

  • When alighting, students at the front should get off first and in an orderly manner.


Our promise to you:


  • Drivers will be required to wear either a face covering or mask whilst driving, unless medically exempt or on safety grounds.

  • We will continue promote the use of hand sanitiser & practice good hand hygiene at all times.

  • We will ensure our cleaning policies are adhered to at all times.

  • Our travel guidance will be updated on our website when new advice is released by the DfT, DfE, G.C.C. & the schools we serve.


Marchants Coaches take the safety and wellbeing of our customers and employees extremely seriously, we are doing everything we possibly can to keep them safe and reduce the risks of catching Coronavirus when travelling on our vehicles.


We're here to help....


Please contact a member of our Operations Team if you require any assistance:






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