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Visit us at 61 Clarence Street, Cheltenham, open Monday to Friday 9.30am – 4.30pm

Our Covid-19 safety measures on dedicated school bus services.

Ensuring we keep our customers safe on each and every journey.

Updated: Friday 3rd September 2021


Marchants Coaches take the safety and wellbeing of our customers and employees extremely seriously, we are doing everything we possibly can to keep them safe and reduce the risks of catching Coronavirus (COVID-19) when travelling on our vehicles.


The transmission of Coronavirus (COVID-19) is primarily through people touching surfaces contaminated by the virus, and then transferring that contamination to their mouth, eyes or nose. There is also a possibility of breathing in droplets expelled by another person when in close face to face contact.


Whilst the risk of catching Coronavirus (COVID-19) is always present, we have taken advice from Public Health England (PHE), Department of Transport (DfT), Department of Education (DfE), Gloucestershire County Council (G.C.C.) and the schools we serve to produce the following guidance to minimise these risks.


Based on the current guidance given by the DfT, social distancing will not apply to our dedicated school bus services to Denmark Road High School, Pates Grammar School, Sir Thomas Rich’s School and Winchcombe School.




  • Passengers with a high temperature, a new continuous cough & a loss or change to their sense of smell or taste, should not travel.

  • Please follow the appropriate self-isolation guidelines issued by the NHS. Visit for details.

  • Employees with symptoms will not be allowed to come to work & must follow the same guidelines.




  • Our vehicles undergone a thorough deep clean using bleach, disinfectant & other recommended cleaning materials daily.

  • Particular attention is given to high touch areas including, but not exclusively handrails, handles, seatbelts, arm rests & bell pushes.


Whilst waiting at bus stops:


  • Passengers are advised to keep at least 1m plus apart from members of the public that maybe waiting to catch another bus.


When boarding the vehicle:


  • Face masks & coverings will no longer be mandatory, however, passengers are encouraged to continue to wear them.

  • Dispensers located near to the front door containing hand sanitiser, is available on every vehicle.

  • All bags should be placed on the floor by your feet or where fitted on vehicles in the overhead luggage lockers.

  • Please do not place bags on seats next to you.


Seating arrangements:


  • Seat allocation is not currently in place.

  • Pupils must remain seated and sitting face forward at all times.


During the journey:


  • Passengers are encouraged to continue to wearing either a face mask or covering.

  • Passengers must not eat and only drink water if absolutely necessary in hot weather.

  • Where possible please keep windows and skylights open to help with ventilation if the weather permits.

  • In very hot weather if air conditioning is required, the driver is required to switch this to fresh air circulation.

  • On buses passengers should ring the bell to indicate to the driver their intention to get off.

  • Passengers should remain seated until the vehicle has stopped.


When alighting the vehicle:


  • Passengers should ensure they have all their personal belongings.

  • Please remove all litter and dispose of it safely in a bin.


Our promise to our customers:


  • Drivers are required to wear a face covering whilst driving with passengers on-board unless they are exempt.

  • Our staff are encouraged to use hand sanitiser and practice good hand hygiene at all times.

  • We will ensure our cleaning policies are adhered to at all times.

  • We will continue to update our travel guidance accordingly when new advice is released by the DfT, DfE, G.C.C.

  • Updates will be emailed direct to parents/guardians and published on our website.



We're here to help....


Please contact a member of our Home to School Team if you require any assistance






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