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01242 257 714


Visit us at 61 Clarence Street, Cheltenham, open Monday to Friday 9.30am – 4.30pm


Our Covid-19 safety measures.

Ensuring we keep our customers safe on each and every journey.

Updated: 2nd October 2020



Marchants Coaches take the safety and wellbeing of our customers and employees extremely seriously, we are doing everything we possibly can to keep them safe and reduce the risks of catching Coronavirus when travelling on our vehicles.


The transmission of Coronavirus is primarily through people touching surfaces contaminated by the virus, and then transferring that contamination to their mouth, eyes or nose. There is also a possibility of breathing in droplets expelled by another person when in close face to face contact.


Whilst the risk of catching Covid-19 is always present, we have produced the following policy with advice and guidance from Public Health England, Department of Transport (DfT), Department of Education (DfE), Gloucestershire County Council (G.C.C.) and the schools we serve to minimise these risks.




  • Passengers with symptoms which include a high temperature, a new, continuous cough and a loss or change to their sense of smell or taste should not travel. Please follow the appropriate self-isolation guidelines issued by the NHS. Click Here for further information.

  • Employees with symptoms will not be allowed to come to work and must follow the same guidelines.




  • Before departing the depot each vehicle will have undergone a thorough deep clean using bleach, disinfectant and other recommended cleaning materials.

  • Particular attention is given to high touch areas including, but not exclusively handrails, handles, seatbelts, arm rests and bell pushes.

  • During the course of the day our drivers and cleaning staff will continue to maintain hygiene standards by wiping these high touch areas with antibacterial wipes.

  • Vehicles undergo a fogging treatment weekly using Smartsan RTU Anti-Microbial Disinfectant a ready to use virucidal disinfectant designed for general disinfection of vehicle interiors and neutralising airborne viruses. For product details Click Here.


Before travelling:


Passengers must remember to bring their face covering for their journey as without one they will not be able to travel. A face covering can be very simple, like a scarf or bandana that ties behind the head to give a snug fit. It must cover the nose and mouth at all times. Further information can be found on the government’s website, please Click Here.


There are some circumstances where people may not be able to wear a face covering. Exemptions will apply to all children under 11 years old and with those with the following medical conditions:


  • Those suffering with breathing difficulties (Asthma) and other respiratory conditions.

  • Conditions affecting dexterity, meaning they are not able to put on a face-covering.

  • Mental health conditions such as anxiety or panic disorders.

  • Other non-visible disabilities such as autism.

  • Cognitive impairments, including dementia, who may not understand or remember the need to wear a face-covering.

  • Visual impairments, with a restricted field of vision, particularly if any residual vision is at the lower edge of the normal field of view.

  • Impairments which would make it difficult to put on or take off a face covering safely, accurately, consistently or without pain.


Passengers exempt from the wearing of a face covering are recommended to print and carry an exemption card or badge.This is a personal choice and is not a legal requirement. Please Click Here download templates of badges and cards from the government website.


When boarding the vehicle:


  • A face covering must be worn when boarding the vehicle.

  • Hand sanitiser containing a minimum 70% ABV is available on board every vehicle. Dispensers are located near to the front door when boarding and alighting.

  • All bags and luggage should be placed in the overhead luggage lockers.


During the journey:


  • Face coverings must be worn at all times.

  • Please remain seated and face forward at all times.

  • Please do not eat whilst travelling and only drink water if absolutely necessary in hot weather.

  • Where possible please keep windows and skylights open to help with ventilation if the weather permits.

  • In very hot weather if air conditioning is required, the driver is required to switch this to fresh air circulation. This practice avoids circulating the air inside the coach.


When alighting the vehicle:


  • A face covering must be worn when alighting the vehicle.

  • Please ensure you have all your personal belongings.

  • Please remove all litter and dispose of it safely in a bin.

  • When alighting passengers at the front should get off first and in an orderly manner.


Our promise to our customers:


  • Drivers are required to wear a face covering whilst driving with passengers on-board unless they are exempt due to medical conditions or from glasses steaming up when a face covering is worn.

  • All staff are encouraged to use hand sanitiser and practice good hand hygiene at all times.

  • We will ensure our cleaning policies are adhered to at all times.

  • Drivers will be patient and courteous at all times so that all passengers feel safe and relaxed with these new arrangements.

  • We will continue to update our travel guidance accordingly when new advice is released by Public Health England, DfT, DfE, G.C.C. and the schools we serve.


Please do not hesitate to contact a member of our operations team either by emailing: or call: 01242 257585 if you have any questions or require any assistance.


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